Monday, September 29, 2014
By Kamal Swami
24x7 Roadside Assistance Retail Program by HMIL
Hyundai Motor India Limited (HMIL), the country’s largest exporter and the second-largest car manufacturer in association with Allianz Global Assistance (AGA) has introduced a special 24x7 Roadside Assistance (RSA) extended Program for the Hyundai customers beyond the warranty period. Hyundai’s Roadside Assistance policy can be availed at a nominal amount that will help customers to maintain the roadside assistance for years to come. Hyundai Motor India offers services, maintenance and roadside assistance for the new vehicle purchase with unlimited kilometers. The program is designed to enhance the customer ownership experience and ensure that customers get immediate and hassle free service in the event of any breakdown.On the RSA Program, Mr. RakeshSrivastava, Sr. VP - Sales & Marketing said, “The Hyundai Road Side Assistance Program was launched in 2010, with the aim of providing emergency road side assistance services round the clock to ensure a hassle free Hyundai’s ownership experience. This year we are extending the policy for all customers aiming to provide them pan India reach with maximum assistance, benefit and services.”
Customer can avail the RSA Program at nominal price:
| RSA Package Details | Rs. MRP (All Inclusive) |
| 1 Year Coverage | 899 |
| 2 Year Coverage | 1499 |
| 3 Year Coverage | 1999 |
Eligibility Criteria
The maturity of the coverage would be upto 6 years from the date of delivery of the vehicle to 1st customer. The policy can be purchased within warranty period also. Refer the table as selling criteria as per the vehicle age.
Scope of Services offered under “Hyundai Roadside Assistance Retail Program”:
• National Coverage
• 24 x 7 dedicated call centre (Toll Free Number 1800 102 4645)
• Breakdown & Accidental Towing
• Minor Mechanical/Electrical – On site repair
• Battery Jump Start
• Assistance over phone
• Key Lock Out
• Flat tyre support
• Emergency Fuel support
• Taxi coordination
• Legal / Medical coordination
• Custody services
Benefits for customers
• Single point of contact for any kind of roadside assistance (End to End Solution)
• 24x7 Dedicated call center to ensure prompt and quality assistance
• Safe towing in case of any breakdown or accident to nearest Hyundai Dealership
• Pan India coverage for Roadside assistance
